Larry Crosby, our Credit and Collections Manager, has told me of your intense dissatisfaction with the way your father's recent auto repair was handled here in our shop.
I am terribly sorry that you and your family have had these difficulties. Please be sure that I will give the entire matter a very thorough review. Mr. Johnson's repairs were extremely complicated. It will take me some time to review this with the mechanics involved and the Shop Manager, but after I have completed my investigation, I would very much like to meet with you and your father to discuss the problem he experienced. Is there a possibility that you will be visiting your parents over the holidays? If so, perhaps we can arrange a mutually convenient time to meet.
I asked Mr. Crosby to hold up any further collection proceedings until I have discussed the matter with you and your father in person. I will be in touch as soon as I have completed my review. I would appreciate your speaking to your attorney as soon as possible to delay the legal action he contemplates--that would serve no one's best interests.
